Feedback Genius Tutorial & Review

How To Use Feedback Genius

The purpose of Feedback Genius is in the name: Get more feedback! I personally like to focus on increasing my review count, as I believe that is more important then seller feedback.

With Feedback Genius, you can automatically e-mail your Amazon customers after x amount of days. A great way to touch base with them, see if they like the product and your ultimate goal: Ask if they want to leave a product review!

You can fully customize the email to make it look like it’s a personal e-mail and not some auto send e-mail.

Feedback Genius

Feedback Genius has a clean dashboard that keeps track of exactly how many emails it has sent for you, and how much feedback & reviews this resulted in.

IMO follow-up emails like these are essential when it comes to increasing your reviews.

feedback genius

Feedback Genius Email Templates

Feedback Genius has 12 email templates you can pick if you don’t want to create your own e-mail:

Email Template 1

Hello [first-name]],

It is our pleasure to have you as a customer! We’re excited that you chose **Brand Name** to
provide the **product type such as “mixing bowl set”** you need.

As mentioned on our Amazon sales page, your **Brand Name** purchase includes a **type of
attachment such as ebook, instruction guide/etc.**. We have that for you here. Simply click to
download and save it to your computer or other device.

Inside, you’ll find:

**List 2 or 3 things that are included in the attachment such as “3 important steps to take
before you use your new {product}.”**

Once you read through the attachment, please feel free reply to this email if you have
questions or need assistance with your product.

**Signature**

P.S. Did you check our seller feedback before you bought? Most customers do! Amazon
shoppers appreciate hearing other customers’ opinions about the sellers on Amazon. It is a big
help when trying to make a decision. Will you take a minute or two to [[feedback-link: leave
your thoughts about **Brand Name**?]]

Thanks!

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Email Template 2

Hello [[first-name]],

It is our pleasure to have you as a customer! We’re excited that you chose **Brand Name** to
provide the **product type such as “mixing bowl set”** you need.

As mentioned on our Amazon sales page, your **Brand Name** purchase includes a **type of
attachment such as ebook, instruction guide/etc.**. We have that for you here. Simply click to
download and save it to your computer or other device.

Inside, you’ll find:

**List 2 or 3 things that are included in the attachment such as “3 important steps to take
before you use your new {product}.”**

Once you read through the attachment, please feel free reply to this email is you have
questions or need assistance with your product.

**Signature**

P.S. How many product reviews did you read when buying your **product type such as “mixing
bowl set”**? Other Amazon shoppers will appreciate your help with evaluating the product
you bought.
 Hearing other customers’ opinions is a big help when trying to make a decision.
Will you take a minute to [[product-review-link: leave a product review?]]

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Email Template 3

Hello [[first-name]],

We’re excited to welcome you to the **Brand Name** community! If this is your first purchase
of a **Brand Name** product, you are in for a unique experience as you get to know and
appreciate the **fill in what your brand stands for, perhaps “quality and luxury” or “sturdiness
and long-lasting workmanship, etc.** behind every product we make.

[[product-name]] is well known for **enter what you’re known for, perhaps “delightfully
distinctive baked treats and confections”.** We’re sure you will agree!

Would you be willing to [[feedback-link: leave feedback about **Brand Name** as an
Amazon seller?]] We’d love for you to share your thoughts about **Brand Name** and how
we performed as a seller. Your opinion will help other Amazon shoppers make a confident
buying decision.

Have questions about your product or **Brand Name**? Simply reply to this email and
someone from our team will make it a priority to take care of you.

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Email Template 4

Hello [[first-name]],

We’re excited to welcome you to the **Brand Name** community! If this is your first purchase
of a **Brand Name** product, you are in for a unique experience as you get to know and
appreciate the **fill in what your brand stands for, perhaps “quality and luxury” or “sturdiness
and long-lasting workmanship, etc.** behind every product we make.

[[product-name]] is well known for **enter what you’re known for, perhaps “delightfully
distinctive baked treats and confections”.** We’re sure you will agree!

Would you be willing to leave a product review? We’d love for you to [[product-review-link:
share your thoughts about your order]] with other shoppers on Amazon to help them make a
confident buying decision.

Have questions about your product or **Brand Name**? Simply reply to this email and
someone from our team will make it a priority to take care of you.

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Email Template 5

Hello

[[first-name]],

We see that your new order was shipped. This is a courtesy follow-up to ensure your
[[product-name]]  is everything you hoped it would be!

We appreciate your business and want to make certain you are 100% satisfied. Please reply to
this email if you:

–  Have general questions about your product.
–  Need help with **using/operating** your product.
–  Have concerns or issues with your product.

Please contact Amazon via the Amazon website if:

–  Your order has not arrived (Amazon handles shipping for us).
–  Your package arrived damaged.

As our valued customers, we are always available to you to provide exceptional customer
service.

As our valued customers, we are always available to you to provide exceptional customer
service. In fact, you can rate **Company Name** as an Amazon seller. Take a few minutes
today to [[feedback-link: tell other Amazon shoppers what you think of us as a company.]]

Thanks!

Enjoy!

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Email Template 6

Hello

[[first-name]],

We see that your new order was shipped. This is a courtesy follow-up to ensure your
[[product-name]]  is everything you hoped it would be!

We appreciate your business and want to make certain you are 100% satisfied. Please reply to
this email if you:

–  Have general questions about your product.
–  Need help with **using/operating** your product.
–  Have concerns or issues with your product.

Please contact Amazon via the Amazon website if:

–  Your order has not arrived (Amazon handles shipping for us).
–  Your package arrived damaged.

As our valued customers, we are always available to you to provide exceptional customer
service.

Did you read any reviews while you were shopping for your [[product-name]]? Most shoppers
do. If you have 2 or 3 minutes today, would you help other Amazon customers by
[[product-review-link: leaving a product review?]] Thanks!

Enjoy!

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Email Template 7

Hello [[first-name]],

Your [[product-name]] is on its way and we’re excited for you to **use/eat/etc.** it!

While you probably know it **insert one use/feature/benefit such as “is a sinfully delicious
treat”**, you may not be aware that it:

**INSERT 3-4 HELPFUL TIPS/HACKS/USES THAT CUSTOMERS MAY NOT KNOW ABOUT. Perhaps
your gourmet chocolate squares are excellent when melted into a cup of coffee, or your small 
paint brushes can also be used when decorating cookies, etc.)**

Have questions? Just reply to this email and we’ll be happy to provide additional information.

Thanks for your order!
**Signature**

P.S.  Did you know you can rate our performance as an Amazon seller? It’s simple and easy to
[[feedback-link: let others know what you think of us as a company]]. If you have a couple of
minutes today, please leave seller feedback. 

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Email Template 8

Hello [[first-name]],

Your [[product-name]] is on its way and we’re excited for you to **use/eat/etc.** it!

While you probably know it **insert one use/feature/benefit such as “is a sinfully delicious
treat”**, you may not be aware that it:

**INSERT 3-4 HELPFUL TIPS/HACKS/USES THAT CUSTOMERS MAY NOT KNOW ABOUT. Perhaps
your gourmet chocolate squares are excellent when melted into a cup of coffee, or your small 
paint brushes can also be used when decorating cookies, etc.)**

Have questions? Just reply to this email and we’ll be happy to provide additional information.

Thanks for your order!
**Signature**

P.S.  Did you know you can share your thoughts about your [[product-name]] on Amazon? It’s
simple and easy to [[product-review-link: let others know what you think]]. If you have a couple
of minutes today, please leave a product review. Thanks!

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Email Template 9

Hello [[first-name]],

For small businesses, it’s always exciting to see new orders come through. We celebrate each
one and want to express our deep appreciation for trusting **Company Name** with your
recent [[product-name]] order.

Once your shipment arrives, don’t hesitate to reach out to us if you have questions about
**use, care instructions, maintenance, replacement parts, etc.** We’re always here to ensure
your complete satisfaction!

If you would, please [[feedback-link: leave feedback with your opinion of us as a seller]]. Your
comments about us as a company will help other Amazon shoppers make confident decisions.

Enjoy your day and your new [[product-name]]!

With sincere thanks,
**Signature**

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Email Template 10

Hello [[first-name]],

For small businesses, it’s always exciting to see new orders come through. We celebrate each
one and want to express our deep appreciation for trusting **Company Name** with your
recent [[product-name]] order.

Once your shipment arrives, don’t hesitate to reach out to us if you have questions about
**use, care instructions, maintenance, replacement parts, etc.** We’re always here to ensure
your complete satisfaction!

If you would, please [[product-review-link:leave a product review]] when you’ve had time to
use your [[product-name]]. Your opinion will help other Amazon shoppers make confident
decisions.

Enjoy your day and your new [[product-name]]!

With sincere thanks,
**Signature**

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Email Template 11

Hello

[[first-name]],

Thanks for your recent order. You’ve made a great choice!

Before you use your new [[product-name]] for the first time, take just a moment to read these
**instructions/safety guidelines/usage tips/helpful hints/etc.** They will help ensure you have the
best experience possible.

**INSERT INFORMATION YOUR CUSTOMERS NEED TO KNOW RIGHT AWAY BEFORE
USING THE PRODUCT.**

**This might be clarification on issues many customers get confused about, feature use tips, etc.
Examples include:

Be sure to wash your new water bottle in hot water and rinse it thoroughly before
drinking from it to eliminate the plastic taste.

The brackets on your car storage bag may not line up with your headrest posts. This is
not a defect. Simply turn the brackets until they align with your headrest.**

Once you follow these simple steps, you’ll be able to use your [[product-name]] and all its
features to the fullest.

——————————
Have 3 minutes? Just like you, other shoppers want help deciding which Amazon sellers to
trust. [[feedback-link:Share your opinion of us as a seller]] (whether we answered your questions, responded
quickly, etc.) so that other shoppers can learn from your experience.
——————————

Have questions? Simply reply to this email and we’ll respond quickly with the answers you need.

Enjoy!

**Signature**

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Email Template 12

Hello

[[first-name]],

Thanks for your recent order. You’ve made a great choice!

Before you use your new [[product-name]] for the first time, take just a moment to read these
**instructions/safety guidelines/usage tips/helpful hints/etc.** They will help ensure you have the
best experience possible.

**INSERT INFORMATION YOUR CUSTOMERS NEED TO KNOW RIGHT AWAY BEFORE
USING THE PRODUCT.**

**This might be clarification on issues many customers get confused about, feature use tips, etc.
Examples include:

Be sure to wash your new water bottle in hot water and rinse it thoroughly before
drinking from it to eliminate the plastic taste.

The brackets on your car storage bag may not line up with your headrest posts. This is
not a defect. Simply turn the brackets until they align with your headrest.**

Once you follow these simple steps, you’ll be able to use your [[product-name]] and all its
features to the fullest.

——————————
Have 3 minutes? Just like you, other shoppers put a great deal of value in the reviews they read
on Amazon. [[product-review-link: Share your opinion]] of your new [[product-name]] in a
product review today.
——————————

Have questions? Simply reply to this email and we’ll respond quickly with the answers you need.

Enjoy!

**Signature**

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Feedback Genius Pricing

Feedback Genius has a FREE PLAN! The free plan offers 100 emails per month. If you want to send more email that plans will be:

  • 1,000 emails per month: $20 per month
  • 3,000 emails per month: $40 per month
  • 10,000 emails per month: $80 per month
  • 60,000 emails per month: $250 per month

Feedback Genius Promo Code

I found a promo code for Feedback Genius:

FEEDBACK10 will give you 10% discount on your first month.

Feedback Genius Alternatives

There are a lot of tools that offer this service. So let compare some of these Feedback Genius alternatives to find out which is the best fit for you.

Feedback Genius VS Jump Send

Jump Send has a different pricing model than Feedback Genius. Jumpsend’s plans are based on how many products you have. They will give you unlimited emails in each plan.

JumpSend vs Feedback Genius

JumpSend Pros:

JumpSend Cons

  • Pricing based on the amount of SKU’s you have. If you have a lot of SKU’s then Feedback Genius will be a better fit for you.

Feedback Genius VS Feedback Whiz

Feedback Genius vs Feedback Whiz

Feedback Whiz Pro’s

  • Works on all marketplaces.
  • Unlimited emails per month.

Feedback Whiz Con’s

  • None.

Feedback Genius VS Salesbacker

feedback genius vs salesbacker

Salesbacker Pro’s

  • Cheap! All their plans are cheaper than Feedback Genius!
  • Free trial for 30-days with 10,000 emails

Conclusion

It does what it promises. Send out follow-up emails to your Amazon customers. Would I recommend it? Depends on your needs. Personally, I only have a few SKU’s with a very high volume. So in my case it is more cost efficient to use an alternative: Jump Send. However, if you are just starting out Feedback Genius will give you 100 free emails per month, which is pretty awesome!

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2 Comments

  1. Your comment on FeedbackWhiz con’s is incorrect. The sku pricing is based on review monitoring. Otherwise you can have unlimited skus at no extra cost for email automation. No comparison with the others especially with unlimited emails

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